Not a customer relationship, but a partner relationship

The founders of the DL logistics Group are Jan Dammes and I, Pieter Laban. We started independently of each other around 1990 and united in 1998, first as Dammes Laban and from 2010 as DL.

DL’s success is based on genuine interest in the customer, not only listening to the customer and trying to match the service to the wishes of the customer, but sharing the passion the customer has for his product.

The basis for this is curiosity. What makes their product better or more outstanding than the product of another? The more we know about the product and the motive of the customer, the better we can connect with the wishes of the customer, but more importantly we can think along, not from a customer relationship, but from a partner relationship.

This is the reason why we at DL believe in smaller branches with small teams. With a small team it is much easier to stay true to our basis, namely, knowing the customer and his product. Our goal is to encourage our employees to remain curious about the customer and his product, not because we have to, but from a genuine interest that fuels the drive to do everything just a little better every day.

At DL we also believe in differentiation, in other words, that every branch has its own specialty and is active in another sector, which is of course why we have several branches.

To date, we have seen that in our 20 year existence that it is precisely by being active in different sectors that branches grow together and can cope with both growth and setbacks by being there for each other. This is exactly the reason why we are such a stable and financially secure company.

With a friendly partner greeting,

Pieter Laban, on behalf of the complete DL team

Lindsey has completely found her place!